Well ladies and gents, we decided to go out for breakfast this morning at one of the most beloved food joints on the Michigan shore, Steak ‘N Egger. We have a very rambunctious and energetic 3 year old so it is hard to get her to sit down at a restaurant to eat, but with the fact that we arrived at 7:30am, there were only a handful of people eating inside which calmed my nerves in case she got rowdy.
We were greeted as we walked in and told to sit wherever we liked. We chose a booth by a window. Now, A little background on this establishment before going on. This restaurant has been open many many years and has always been a favorite by the locals. In the last year to 18 months, Steak ‘N Egger was purchased by owners from the famous Toast ‘N Jams. The owners now own both establishments and remodeled the inside the inside of Egger with soothing blue hues and a beachy theme. Very relaxing.
We were not sure to who our waitress was because 3 different people waited on us for various things. Our final server who took our order then resumed looking after our table. They set us up with coffee and orange juice. I like the fact that they offered plastic cups with lids and coloring activities while kiddos wait. Our food took a while to be brought to our table. Once it did, I was not impressed. It made me sad and disappointed as this is a restaurant I have always enjoyed. My hash browns were shriveled and cold and did not come with the onions I asked for. My biscuits and gravy were ok although the gravy felt like I had glue in my mouth. Lastly, my bacon was an adequate amount but also cold and not crispy.
I asked the hubs how he felt about his food. He ordered a meat lovers omelette and he said that it was good, but he had had better omelettes from them in the past.
As we are wrapping up, stacking plates and grabbing trash on the table (old habits die hard from the life of a past server) I was waiting for the check. My daughter started to get loud and restless, and my frustration was settling in. I look over at the waitress station where my waitress stood and she had my bill in her hand but continues to just stand there. Why? Because she was talking on her cell phone. Really? On your phone and not paying attention to customers is not the best way to make tips, sunshine. I reluctantly gave her a tip when I don’t feel she earned it, grabbed my stuff and walked out the door.
So, truth be told, I would rate the new, revamped version of this restaurant with a 3.5 out of 5. The overall feeling of the establishment was clean and soothing as well as bright and cheerful. The food was not all the way up to par and the servers need to stop gossiping with each other, stay off the phone, and serve the customers. I am huge when it comes to service and these employees need a talking to.
I like the way it was before. Even with the old tables and paint.
Here is a link if you want to check it out!
P.S. I will have a review for a resort in northern Michigan in the next couple weeks. Make sure to stay tuned.